NFM is an innovative and responsive facilities services company that’s trusted by New Zealand’s most significant companies and organisations. Every day our people and contractors are focused on delivering professional, personalised service and quality results, so we are able to consistently exceed client expectations.
How We Work
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Clients contact
NFM Call Centre |
Job assessed and an approved
contractor assigned |
Job progress and
KPI's monitored |
Our service promises
Customised nationwide service
When you partner with NFM for facilities services, you’re assured of consistent delivery of service throughout New Zealand. The relationship begins with a careful analysis of your needs, so that we can develop a customised solution that looks after every aspect of service provision, including scheduling, costs, reporting, health and safety, sustainability, inspections and any client-specific needs.
Vetted and approved contractors
NFM’s approved contractor personnel are all qualified, NZ-registered trades people who regularly receive external and internal training in health and safety, testing, trade-related technology and customer service protocols. All our personnel are identifiable by an NFM ID.
Scheduled preventative maintenance
Working with your people, we’ll establish a preventative maintenance programme that reduces the risk of downtime. All requirements are entered into our system, so that contractors can be allocated to tasks in plenty of time. We take full control of maintaining, arranging completing and reporting on all jobs.
Compliant health and safety
Each sub-contractor has their own Health and Safety policies which are audited annually. If you have specific security requirements, we’ll meet them.
Efficient 24/7 call centre
Our call centre is there to take your call 24/7 to cover emergencies and any other other after hours needs you may have. Our systems ensure that all calls are logged, tracked and updated so you are always able to be kept informed on progress. We always confirm to you when a job is completed.
Controlling costs
All jobs are issued with a budget and we monitor the charges that come through from the approved contractors, to ensure there are no unreasonable charges.
Reporting
All your requests are managed through our web-based job management system RADAR…which allows you direct access to check your own jobs. Other benefits include:
Adding value
We're proactive about identifying ways to save your money and time. When we recognise an opportunity to identify improvements or to save costs we pass these details to your people. It's our aim to deliver cost savings and improved performance outcomes whenever we can.
- One point of contact for trade planned and unplanned service and maintenance work nationwide
- A simple 0800 number to access us from anywhere in New Zealand 24/7
- Web-based job management system tailored to your needs
- Monthly reports showing number of callouts, project progress and costings
- Reporting that shows how we’re meeting your KPIs
- Effective, personalised management of project rollouts nationwide
- Customised preventative maintenance schedules for each one of your sites
- Our tradesmen are easily identifiable and always follow site access procedures and other work-related instructions
- People with personality – and a genuine desire to service your needs
Customised nationwide service
When you partner with NFM for facilities services, you’re assured of consistent delivery of service throughout New Zealand. The relationship begins with a careful analysis of your needs, so that we can develop a customised solution that looks after every aspect of service provision, including scheduling, costs, reporting, health and safety, sustainability, inspections and any client-specific needs.
Vetted and approved contractors
NFM’s approved contractor personnel are all qualified, NZ-registered trades people who regularly receive external and internal training in health and safety, testing, trade-related technology and customer service protocols. All our personnel are identifiable by an NFM ID.
Scheduled preventative maintenance
Working with your people, we’ll establish a preventative maintenance programme that reduces the risk of downtime. All requirements are entered into our system, so that contractors can be allocated to tasks in plenty of time. We take full control of maintaining, arranging completing and reporting on all jobs.
Compliant health and safety
Each sub-contractor has their own Health and Safety policies which are audited annually. If you have specific security requirements, we’ll meet them.
Efficient 24/7 call centre
Our call centre is there to take your call 24/7 to cover emergencies and any other other after hours needs you may have. Our systems ensure that all calls are logged, tracked and updated so you are always able to be kept informed on progress. We always confirm to you when a job is completed.
Controlling costs
All jobs are issued with a budget and we monitor the charges that come through from the approved contractors, to ensure there are no unreasonable charges.
Reporting
All your requests are managed through our web-based job management system RADAR…which allows you direct access to check your own jobs. Other benefits include:
- Tailored reporting that suit your needs to categorise all job histories
- Comprehensive asset management reporting and spending breakdown
- Call history including number, times and origination
- Reports that summarise value of work for each job, site or region plus details of your order number, special requests, budget and specific materials used
- Identification of specific problem issues and notification of future preventative work required
- Plus many more
Adding value
We're proactive about identifying ways to save your money and time. When we recognise an opportunity to identify improvements or to save costs we pass these details to your people. It's our aim to deliver cost savings and improved performance outcomes whenever we can.
